Privacy Policy

This Privacy Policy outlines how we collect, use, store, and protect your personal information when you interact with our website and services. We are committed to safeguarding your privacy and ensuring transparency in our data handling practices.

By using our website or purchasing our products, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your information as described herein.

1. Information We Collect

1.1 Personal Information When you make a purchase or create an account, we collect:

Full name and contact details (email address, phone number)
Billing and shipping addresses
Age verification information (to confirm you are 18 years or older)
Payment information (processed securely through third-party providers)

1.2 Technical Information During your visit to our website, we automatically gather:

Device and browser information
IP address and approximate location data
Website usage patterns and navigation behaviour
Cookies and similar tracking technologies

1.3 Communication Records We maintain records of:

Customer service interactions and correspondence
Product reviews and feedback submitted by you
Marketing preferences and subscription choices

2. How We Use Your Information

2.1 Order Processing and Fulfilment Your personal information enables us to:

Process and complete your orders
Arrange shipping and delivery services
Send order confirmations and tracking updates
Handle returns, refunds, and warranty claims

2.2 Customer Support and Communication We use your details to:

Respond to inquiries and provide assistance
Send important account and service notifications
Deliver marketing communications (with your consent)
Conduct customer satisfaction surveys

2.3 Legal and Regulatory Compliance Your information helps us:

Verify age requirements for product purchases
Meet taxation and accounting obligations
Comply with consumer protection legislation
Respond to legal requests when required

2.4 Website Improvement and Analytics We analyse usage data to:

Enhance website functionality and user experience
Develop new products and services
Identify and resolve technical issues
Personalise content and recommendations

3. Information Sharing and Disclosure

3.1 Third-Party Service Providers We may share your information with trusted partners who assist us with:

Payment processing and financial transactions
Shipping and logistics services
Website hosting and technical maintenance
Marketing and advertising platforms
Customer support tools and systems

3.2 Legal Requirements We may disclose your information when:

Required by law, court order, or regulatory authority
Necessary to protect our legal rights and interests
Investigating suspected fraud or security breaches
Responding to emergency situations involving public safety

3.3 Business Transfers In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity, subject to the same privacy protections outlined in this policy.

4. Data Security and Protection

4.1 Security Measures We implement appropriate technical and organisational safeguards including:

Encryption of sensitive data during transmission and storage
Regular security audits and vulnerability assessments
Access controls limiting who can view your information
Staff training on data protection best practices

4.2 Payment Security Financial information is processed through certified payment gateways that comply with industry security standards. We do not store complete payment card details on our systems.

4.3 Data Breach Procedures In the unlikely event of a security incident, we will:

Immediately investigate and contain the breach
Notify affected customers without unreasonable delay
Report the incident to relevant authorities as required
Take corrective measures to prevent future occurrences

5. Your Rights and Choices

5.1 Access and Correction You have the right to:

Request a copy of the personal information we hold about you
Update or correct inaccurate or outdated information
Receive your data in a portable format

5.2 Marketing Communications You can:

Opt out of marketing emails at any time using unsubscribe links
Update your communication preferences in your account settings
Contact us directly to modify your marketing consent

5.3 Data Deletion and Restriction Subject to legal and business requirements, you may request to:

Delete your personal information from our systems
Restrict how we process your data
Object to certain types of data processing

6. Cookies and Tracking Technologies

6.1 Types of Cookies Our website uses:

Essential cookies required for basic website functionality
Performance cookies to analyse website usage and improve services
Functional cookies to remember your preferences and settings
Marketing cookies to deliver relevant advertisements

6.2 Managing Cookies You can control cookies through:

Browser settings to block or delete cookies
Our cookie consent management tool
Opt-out mechanisms provided by advertising networks

7. Data Retention

7.1 Retention Periods We keep your information for as long as necessary to:

Fulfil the purposes outlined in this policy
Meet legal, accounting, and regulatory requirements
Resolve disputes and enforce our agreements
Provide ongoing customer support

7.2 Deletion Timeline Personal information is typically retained for:

Account information: Duration of active account plus 7 years
Purchase records: 7 years for tax and warranty purposes
Marketing data: Until you withdraw consent or 3 years of inactivity
Website analytics: Aggregated data retained indefinitely

8. Children’s Privacy

Our products and services are intended for adults aged 18 and over. We do not knowingly collect personal information from individuals under 18 years of age. If we become aware that a minor has provided us with personal information, we will take immediate steps to delete such information from our systems.

9. International Data Transfers

If you are located outside our primary jurisdiction, your information may be transferred to and processed in countries with different data protection laws. We ensure appropriate safeguards are in place to protect your information during such transfers.

10. Policy Updates and Changes

10.1 Notification of Changes We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Significant changes will be communicated through:

Email notifications to registered users
Prominent notices on our website
Updated version date on this policy

10.2 Continued Use Your continued use of our website and services after any policy changes constitutes acceptance of the updated terms.

11. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Email: info@ozvapeking.com

We aim to respond to all privacy-related inquiries within 30 days of receipt.

Updated: September 13, 2025